Following the news that Monarch Airlines have gone into administration from Monday 2 October 2017, we would like to clarify the insurance position for Computerquote travel insurance policyholders.
Travellers should contact their Tour Operator or Agent to obtain a refund or, if already abroad, Administrators have confirmed they will honour the return trips at no extra cost.
Monarch was part of the Civil Aviation Authority (CAA) ATOL Scheme, so customers with ATOL protected holiday bookings will be able to claim a full refund for their trip. If already abroad, the traveller should be able to use the scheduled airline tickets provided.
If payment was made using a credit card and the total charge was at least £100, the customer should seek a refund from card issuer (a “Section 75 claim”).
If payment was made using a debit card, many issuers (including Visa, Mastercard and Amex) will also cover the loss.
Travel Insurance Coverage
Where End Supplier Failure is included (‘Premier Plus’ cover only), cover is provided if the insured cannot recover their losses from any other source.
There is also cover for other pre-paid expenses up to £1500 which are not recoverable which the insured has booked themselves, e.g. pre-paid car hire and accommodation.
If you have any queries on this, please contact us initially at: firstname.lastname@example.org
Travel Date Changes
If you have a Single Trip policy and dates need to be changed we will transfer the insurance across.
Please advise us of details, scheme and policy number, ideally by email so that an endorsement can be issued.
Repatriation from abroad
If you are a Monarch customer currently abroad with tickets for a return flight to the UK please visit the CAA website for details of your new flight: https://monarch.caa.co.uk/
Future flight and holiday bookings with Monarch
If you have a future flight or holiday booked with Monarch and you do not have a Computerquote Premier Plus travel insurance policy please refer to the CAA website for advice on claiming a refund for your booking: https://monarch.caa.co.uk/customers/i-have-a-future-booking-and-have-not-travelled-yet/