How to make a claim


All claims processes and requirements may differ, depending on the insurer. Here is a brief guide on things to consider when making an insurance claim. If you are unsure, please call your insurer claims number directly and they will provide further assistance.

Good record keeping

It is wise to keep a folder of important documents, which is readily accessible in case you need to make an insurance claim. 

  • Policy documents 
  • Receipts for insured items
  • Photos of valuables

Step-by-step

Report it
First and foremost, if you are involved in an incident, theft or vandalism has occurred, you should always report to the police immediately.

Check your policy wording
It is best to check your insurance policy wording to check that you’re covered for whatever has happened. The policy wording may have specific procedures to follow; therefore it is best to read the policy wording before undertaking any remedial action. For example, some insurers may want you to use a company approved tradesperson, and may make the arrangements for you.

Documentation
When submitting a claim request, having the following to hand will help the process along:

  • Policy documents
  • Receipts
  • Police reference number

Correct and consistent details

Note down the facts and all details including:

  • Time and date
  • Details of everyone involved
  • Exactly what happened
  • What you’re claiming for

Photos
If possible, photos and videos of damaged vehicle or possessions may help with the claim.

Motor insurance claims

To make a claim on your car, van or motorcycle insurance policy, call the Computerquote Claims Line on 0800 328 5552, 24 hours a day, 365 days a year.

We take all details over the phone and immediately notify and complete all the necessary forms for your insurance company as well as directing you to your nearest approved repairer, recovery agent, windscreen provider or any other service required.

Calls may be recorded for security and training purposes.

Home insurance claims

To make a home insurance claim, please call the claims number in your policy documents. If you do not have these to hand, call Computerquote on 0800 328 5535.

Home emergencies

If you have Computerquote Home Emergency cover, call 01904 238278, 24 hours a day, 365 days a year, quoting reference SKRP150401/247/500, for policies incepted from 05.07.16**.

**Please note that the provider of Computerquote Home Emergency was changed with effect from 05.07.16 from ARAG to General Legal Protection Limited.    If your policy started before 05.07.16 and expires before 05.07.17 (the cover dates will be the same as for your main home insurance policy) your cover will be with ARAG so please call 0800 954 0562 quoting ref 510871. The cover provided is identical and the claims line operates 24 hours a day, 365 days a year.

Travel insurance claims

To make a travel insurance claim, you must notify us at the following address:

Computerquote Travel Insurance Claims Department

PJ Hayman & Company Limited

Stansted House

Rowlands Castle

Hampshire

PO9 6DX

or call 023 9241 9045 Mon - Fri 9am - 5pm (closed Bank Holidays and weekends)

or email claims@pjhayman.com

or fax 023 9241 9049

Notification must be made within 31 days, or as soon as possible thereafter.

Pet insurance claims

Click here for details of how make a pet insurance claim and download the claim form.

If have already submitted a claim form, click here to track your claim online.

File your claims as soon as possible

It’s important to submit your claim as soon as possible.

It is also advisable to keep track of your communications throughout your claim, including names, times and comments. Keep copies of any letters you send and receive. 

Legal assistance

If you have taken out a motor legal cover and accident protection policy or home family legal cover policy, call the claims line and they will be able to assist with the legal aspects of your claim.