Coronavirus outbreak - latest customer updates from Computerquote


Please be assured that we are maintaining a full service at Computerquote Insurance to all customers throughout the coronavirus outbreak. If you are finding yourself in temporary financial difficulty, please do speak to us before taking any action with your policy.

We're happy to help with amendments or changes to your policy, claims, renewals, payment queries or new quotations 24/7 as usual:

We're here to help

The best way to get in touch with Computerquote is to use the contact form here.

Alternatively you can contact us by:

‚ÄčTake care not to include personal data such as banking details in any online communication.

New opening hours

We have adopted new opening hours during the coronavirus outbreak. Our phone lines are open on 0800 328 5535 or 023 9224 8760 between 8.30 am - 5.30pm Monday to Friday and 9am - 1pm on Saturday until further notice.

Please allow for possible additional waiting times in this busy period, so if lines are busy request a call back here or redial later.

Temporary opening hours for pet insurance

  •          Service 9am-6pm / Sat 9am-1pm
  •          Claims 9am-6pm / Sat 9am-1pm
  •          Renewals 9am-6pm / Sat 9am-1pm
  •          Sales 9am-7pm / Sat 9am-1pm

Pet insurance customers in financial difficulty as a result of Covid–19 

We understand that our customers financial circumstances may have been affected by Covid-19. We may be able to reduce the cost of your cover by reviewing your current requirements. Please contact us to discuss how we can help.

If you are paying for your cover by monthly instalments, and have not yet received financial support you can apply for a deferral of payment. Should you wish to apply for this please click here, complete the form and we’ll be in touch with you.

Paying for your home, van or car insurance renewal online

To avoid calling Computerquote you can pay for your renewal online via online banking.

If you have received an annual renewal notice by post, please pay the premium directly to us by online banking to the following account:

  • Account name: Computer Quote
  • Account number: 80245986
  • Sort code: 60-05-24
  • Amount: this is the total amount quoted in bold in the renewal summary box on the right hand side of your letter
  • Reference: use your customer reference number (this can be found on the top right hand corner of any letter we send you or quoted on any email) for example 123456/7

Please remember:

  1. To include your reference number with any payment
  2. Bank transfers can take up to 5 days to reach our account, so please make the payment in good time
  3. If you make a transfer less than 5 days before your renewal date please notify us using the contact form here, to avoid cancellation


we are aware that some of our clients may be experiencing financial difficulty during the current coronavirus pandemic. We are here to support you as much as possible and that is why we want to highlight the different types of help that are available to assist you in managing debt and also direct you to money guidance help.

You can contact these organisations for free, confidential and impartial money guidance

‘Dealing with financial difficulties during the coronavirus pandemic’ |  FCA Website

Money Advice Service’s Navigator Tool

If you find things too difficult, a debt adviser can help you. Their free and impartial debt advice can be accessed directly and in confidence from not-for-profit debt advice bodies.

Please follow this link to the Money Advice Service’s debt advice locator tool.


*Please note, these links will take you away from our website. We are not responsible for the content on external sites.