Customer zone

If you have bought a Computerquote Insurance policy, here is some guidance on common customer queries. 

Queries about your policy

If you have any queries about your policy, including your personal details, policy documents and what you are covered for, please contact us and we can go through your details with you. Please call us on 0800 328 5524 or 023 9224 7855. Click here for our opening hours. Alternatively, use our call back form to request a call back at your convenience.

Request a call back

If email is your preferred choice, please include your policy number and enquiry. Please note that we cannot divulge personal information via email, so please provide your telephone number and the best time to call you back.

Renewing your insurance policy

We make renewing easy. About 4 weeks before your renewal is due, we’ll send you a reminder that gives you your renewal price. We will then automatically renew or request confirmation that you would like to go ahead.

Find out more

Retrieving your policy documents

As part of our Going Green campaign, we are sending insurance policy documents via a secure portal. Here is a guide on how to access your policy documents.

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Computerquote Xtras

As a Computerquote Insurance customer, you'll get Xtras - our exclusive package of discounts and offers.
Check out your Xtras rewards here.

Get Xtras

Making changes to your policy

You will need to let us know if you are making changes to your policy, including personal details, adding names or changing payment details. 

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Making a claim

If you would like to make a claim on your Computerquote Insurance policy, please see the following steps on how to submit your claim.

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Customer Commitment

Computerquote Insurance is committed to offering customers the highest possible standards of service and supports the Financial Conduct Authority’s initiative of ‘Treating Customers Fairly.

Our Customer Commitment

How to cancel your insurance policy

If you need to cancel your Computerquote Insurance policy, please contact us immediately.  Policies may be cancelled over the telephone.  Policies will be cancelled in accordance with our Terms of Business and the insurer’s cancellation terms, details of which are in your policy booklet.

How to cancel your policy

How to make a complaint

We endeavour to offer an exemplary service at all times.  However, if you would like to make a complaint about the service you have received from Computerquote Insurance, please contact us in the first instance to see if we can resolve the issue. A copy of our complaints procedure is available here.

How to make a complaint